Right of Withdrawal
The Consumer is entitled to withdraw from the contract, without stating a reason, within 14 (fourteen) days from when he/she or any appointed third-parties (i) receive the product or (ii) if several Products on one order are delivered separately, from the date the last product was received.
For audio-video products wrapped in cellophane which has been opened by the consumer, the withdrawal is not applicable: the packaging of goods must be completely untouched, including the cellophane wrapping and the SIAE sticker.
To exercise this right, The Consumer can send an explicit declaration to CINEHOLLYWOOD, with registered office in Milan (Italy), Via P.R. Giuliani, 8, using the e-mail address email@example.com, stating the intention to exercise rthe ight of withdrawal using the withdrawal form enclosed and then follow the instructions provided in the withdrawal confirmation e-mail the Consumer will receive from CINEHOLLYWOOD.
The Consumer must insert the completed form in the packaging together with the "Authorisation Code" he/she receive from our Customer Care service and send it to:
CINEHOLLYWOOD –Via P.R. Giuliani, 8, 20125 Milano, Italy
To meet the withdrawal deadline, it is sufficient for the Consumer to submit the request form before the withdrawal period expires.
In case of withdrawal from the Contract of Sale, CINEHOLLYWOOD shall refund all payments received from the Consumer, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than standard delivery offered by CINEHOLLYWOOD), without undue delay and in any event not later than 14 days from the day on which CINEHOLLYWOOD receives your decision to withdraw from this contract. In case of merchandising (clothing, collectibles, etc.) the Products must have the original packaging and must be in the same integrity conditions as they were at the moment of shipping by CINEHOLLYWOOD. The refund will be effected using the same payment method used by Consumer for the initial transaction, unless the Consumer has expressly arranged differently; in any case, the Consumer will not incur any further costs as consequence of the refund. In case of partial withdrawal from multiple orders, the quantification of shipping costs to be refunded to the Consumer as a result of the exercise of the right of withdrawal will be proportional to the cost of each Product. In any case, the amount of shipping costs to be refunded shall not exceed the costs effectively paid by the Consumer. If the order was provided with free shipping, there will be no refund for the shipping costs.
The Consumer have to bear the direct cost of returning the goods. The Consumer is the only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Return due to defect or nonconformity
If the Consumer has received an incorrect or damaged product, please contact our Customer Care service to request the "Authorisation Code" sending the fully completed Returned Goods Form, together with any photographic evidence, using the contact form or by writing to firstname.lastname@example.org.
Customer Care will send a confirmation e-mail with shipping instructions and indications on how to change or request a refund for the purchased product.